Support
Email us and a human answers, usually within a few hours on business days.
The fastest way to a fix: tell us your company name, the page you were on, and what you expected to see. For number questions, include the date range and branch, and we will reconcile it against your source system directly.
Billing questions
Plan changes, invoices, and payment issues: email support@pest-metrics.com with "Billing" in the subject. Admins can also manage payment methods and invoices anytime in Settings → Billing.
Delete your account
Your company's PestMetrics admin can delete your login on the website, under Settings → Team. It is removed right away, along with the phone notification settings tied to it.
You can also ask us directly: email support@pest-metrics.com with the subject "Delete my account" from the address you sign in with. To close your company's whole account, the admin can email us the same way.
When you ask us to delete account data, we delete or de-identify it within a reasonable period, and in any event within ninety days of your request, and we confirm when deletion is complete. Section 13 of the Privacy Policy has the details, including the records that may be kept afterward, such as billing and tax records.
Common questions
Setup, integrations, and how the metrics are defined are covered in the FAQ. The guides go deeper on the metrics themselves.
Security
To report a vulnerability or a suspected security issue, email security@pest-metrics.com. How we protect your data, and the full list of subprocessors, is on the Security page.
Intelligent Performance Systems LLC · 410 S Bibb Ave, Unit 5348, Eagle Pass, TX 78853 · Privacy Policy, Terms of Service.