Privacy Policy

Who we are

PestMetrics ("we", "us") provides a performance analytics platform for pest control companies at pest-metrics.com. For anything in this policy, contact support@pest-metrics.com.

Information we collect

Account information: your name, email address, company name, and a password (stored only as a salted hash, never in plain text).

Operational data you connect: when you link your field service and payroll systems, we sync business records needed to compute your metrics.

• From FieldRoutes (PestRoutes): appointments, service tickets and invoices, subscriptions, employee rosters, customer balances, and cancellations.
• From Everee: clock-in/out shifts and hours for your team.
• From Google (if you connect it): your branches’ public review ratings, counts, and review text.

Integration credentials: the API keys you provide for the systems above.

Billing information: payments are processed by Stripe. We never see or store your card number; we keep only your Stripe customer reference, plan, and subscription status.

Usage and log data: sign-ins, actions taken in the app (audit trail), and technical logs needed to operate the service.

How we use it

To provide the service: computing KPIs, scorecards, branch analytics, reports, alerts, and syncing your connected systems on a schedule.

To support you: diagnosing sync issues and reconciling numbers against your source systems when you ask.

To bill you, via Stripe.

We do not sell your data. We do not use your data for advertising. Your operational data is never used to benefit another customer in identifiable form.

Who we share it with, and how

We disclose information only to the service providers that run PestMetrics, over encrypted connections (HTTPS/TLS), and only what each needs:

• Render (application hosting and database): stores all application data.
• Vercel (web hosting): serves the application interface.
• Stripe (payments): receives your billing details when you subscribe.
• The systems you connect (FieldRoutes, Everee, Google): we call their APIs with the credentials you provide to read your data, and, where you use write-back features, to make the specific changes you request.

We may disclose information if required by law. We do not sell personal information to anyone.

How we protect it

All traffic is encrypted in transit (TLS). Integration credentials are encrypted at rest with AES-256-GCM. Every database query is scoped to your company: one customer’s data is never visible to another. Access inside your account is role-based (Admin, Manager, Viewer), with per-user branch and view restrictions available. Administrative actions are recorded in an audit trail.

Your data is yours

You own your data. You can export it at any time (CSV, Excel, PDF). If you cancel, we will delete your data on request. We may retain de-identified, aggregated statistics that do not identify you, your company, your employees, or your customers.

Changes

If we change this policy, we will update this page and the date below. Material changes will be announced in the app.